Telehealth FAQ

How do I take advantage of Telehealth?

Current or future patients must simply contact their Momentum clinic and let us know you are interested in utilizing the Telehealth option to receive physical therapy.

Will my insurance cover this service?

Momentum will verify your benefits with your insurance provider to find out the answer for you. However, most private insurances will cover a Telehealth visit. CMS recently announced that Medicare patients will have access to the telehealth option as well! Some insurances (Aetna, for example) are even waiving patient deductibles and co-pays for the telehealth option! Tricare, Veteran’s Administration (VA), United Health Care, Well Med, Humana, UHS, Align Networks – One Call, and Care IQ – Corvel, many Worker’s Comp carriers, and most personal injury cases involving LOPs (letters of protection) are all covering this service.*

*As insurance policies change and we learn more, we will update this page to reflect the most up to date information.

Will I need to come into the office at all?

No. However, you can also start your treatment by coming into the office for your evaluation and then transitioning to a Telehealth program. We assure you that coming into our offices is a very safe option and we are taking steps to ensure all of our patients and staff are safe and protected. Click this link to learn more about what we are doing to keep our offices a safe place to visit.

What do I need for a Telehealth visit?

Each patient will need a few things to begin Telehealth physical therapy:

  • Internet access
  • A device with a camera and audio capabilities where they can access their email accounts (computer, tablet, phone)
  • Some space to exercise (can be a small room or space)
  • Will need to have their picture ID (driver’s license is fine) to show their provider to start care
  • Will need to sign a consent form or send their consent via email to allow us to start care.

What will my sessions consist of?

Momentum Telehealth physical therapy sessions will typically last between 30-40 minutes and will include all regular components of a normal physical therapy visit, except for manual therapy and any modalities (such as heat, electrical stimulation, ice, etc…), which can only be delivered in person.

Read more about what your physical therapy visits will include here.

How long will Telehealth be available?

Currently, this is a temporary option during the COVID-19 pandemic, but we are hopeful the Telehealth option will remain in place after this passes.

What do I do next?

Call any Momentum Physical Therapy clinic to get your appointment scheduled, ask questions, or have us check to see if your insurance covers Telehealth physical therapy.

Stay safe, wash your hands and comply with all orders issued by governing bodies wherever you live!